Support for Subversion Active MultiSite
Access the Subversion support you need, when you need it.
24/7 Response: Guaranteed response times from our specialists located worldwide.
No delay: Core Subversion developers on staff enable us to deliver critical fixes without delay.
Support Packages
Community | Standard | Premium | |
|---|---|---|---|
Problem Resolution | |||
| Support Hours [Pacific or GMT] | 24hr x 5 days | 24hr x 7 days | |
| Online Case Tracking | 24hr x 5 days | 24hr x 7 days | |
| Phone Support | | | |
| Email Support | | | |
| Certified Subversion Binaries | View Binaries | View Binaries | View Binaries |
| Named Support Contacts | 5 | 10 | |
| Case Allotment | 150 | Unlimited | |
Guaranteed Response Times | |||
| Priority 1: Critical | 2hr | 1hr | |
| Priority 2: High | 16hr | 7hr | |
| Priority 3: Medium | 48hr | 24hr | |
| Priority 4: Low | 7 days | 5 days | |
Options | |||
| Subversion System Health Check | | ||
Pricing | Free | $21,995 | $32,995 |
Priority definitions
Priority 1: Critical — The customer’s production system is down or not functioning. The customer has experienced loss of production data and no workaround is possible.
Priority 2 High — The customer’s system is functioning in a severely reduced capacity. The problem is causing significant impact to the customer’s operations and productivity. Customer’s system is exposed to a potential loss of data or interruption of service.
Priority 3: Medium — Loss of non-critical functionality. The customer can function and there are workarounds available. This includes documentation errors.
Priority 4: Low — General use question or future enhancement request.
Get Access to our Support Packages today
Our team are on hand to answer any pre-sale questions you may have about our Active MultiSite suite.
Active MultiSite
Product Suite
Achieve unstoppable uptime and interactive performance for Gerrit code reviews across all your global teams, ensuring comments and updates are replicated consistently and immediately.
Eliminate repository cloning delays and ensure your Git infrastructure is always on, everywhere. Provide developers with LAN-speed operations while guaranteeing a single source of truth across all sites.
Modernize your SVN infrastructure with active-active replication for 100% availability and LAN-speed performance for global users, especially those managing large binary assets.
Unify security for Git and SVN with a single, powerful access control layer that streamlines source code security and integrates seamlessly with LDAP/Active Directory.